Shipping policy
Shipping Policy
At Mezam, we strive to offer a smooth and transparent shipping process. Below you will find information about our shipping costs, delivery times, tracking details, and more.
1. Order processing time
Orders placed before 5:00 PM are processed within 2 business days and prepared for shipment.
2. Estimated delivery time
Our estimated delivery time is 5–8 business days. Please note that delivery times may vary depending on location, customs processing, or unforeseen delays.
3. Shipping costs
| Destination | Delivery time | Shipping costs |
| Denmark | 5–8 business days | free |
| Germany | 5–8 business days | free |
| United Kingdom | 5–8 business days | free |
| Poland | 5–8 business days | free |
4. Track your order
Once your order has been shipped, you will receive an email with a tracking link. This allows you to follow your shipment and see the expected delivery time.
5. Returns and refunds
If you are not satisfied with your order, you can request a return within 30 days of receipt. For more details, visit our Return and Refund Policy.
6. Important information
- Mezam is not responsible for delays or damages during transport.
- We recommend that you inspect your order within 24 hours after delivery and contact us if any issues arise.
7. Payment options
We accept the following payment methods:
- VISA
- Mastercard
- American Express
8. Contact us
For questions regarding shipping, please contact us at info@mezam.dk. Our customer service team will respond to your inquiry as soon as possible.
Opening hours:
- Monday to Friday: 9:00 - 17:00
- Saturday and Sunday: Closed